Respondo ("Respondo", "we", "us") provides AI assistants that answer customer messages for businesses on WhatsApp and other channels. This policy explains what information we collect, how we use it and the choices you have.
Who this policy covers
- Business customers who sign up for Respondo and use our dashboard.
- End customers who send messages to a business that uses Respondo. For these conversations, the business is responsible for its relationship with you, and we process messages on its behalf.
- Visitors to our website, including people who request a demo.
Information we collect
From businesses and website visitors
- Contact details such as name, business name, email address and phone number.
- Business information you give us to set up the assistant, such as services, prices, hours and policies.
- Account and billing information. Payments are processed by Stripe; we do not store full card numbers.
- Basic usage data, such as pages visited and device type.
From end customers who message a business
- Your phone number and WhatsApp profile name.
- The content of your messages and the replies sent to you.
- Appointment details you provide, such as your name and preferred date and time.
How we use information
- To generate replies, answer questions and handle appointment requests for the business you contacted.
- To let the business view conversations, take over replies and receive alerts.
- To provide, secure, maintain and improve our service.
- To contact business customers about their account, billing and service updates.
We do not sell personal information. We do not use end-customer messages to advertise to them.
Artificial intelligence
Replies are generated by AI models provided by OpenAI. Message content is sent to that provider only to generate a reply, under its terms for business customers. The assistant identifies itself as a virtual assistant and can hand conversations to a person.
Service providers we share information with
- Meta Platforms (WhatsApp Business Platform), to send and receive messages.
- OpenAI, to generate replies.
- Vercel and Supabase, to run and store our service.
- Google, if a business connects Google Calendar for bookings.
- Stripe, for billing.
We may also disclose information if required by law or to protect the rights and safety of our users.
How long we keep information
We keep conversation data for 24 months unless the business deletes it sooner or asks us to keep it longer to provide the service. Account information is kept while the account is active and for 30 days after it closes.
Your choices and data deletion
You can ask us to access, correct or delete your personal information by emailing privacy@respondo.app with the phone number or email address you used. If you messaged a business, you can also contact that business directly. We will respond within 30 days. To stop receiving messages from a business, reply STOP or ask the assistant.
Security
We use encryption in transit, access controls and trusted providers to protect information. No system is completely secure, so we cannot guarantee absolute security.
Children
Our service is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy. We will post the new version here and update the effective date.
Contact
Respondo
United States
privacy@respondo.app